We are proud to announce that IMAGETEC has once again been awarded World Class Service for 2023 by CEO Juice!
A Focus on Service Excellence
Our nationally-recognized service team is dedicated to providing our clients with service excellence striving to fix it right the first time with an 87% First Call Effectiveness rate and often respond on-site to fix your machine in less than 3 hours.
We are the only dealership in Chicagoland with HP Master Certified Technicians and have been Konica Minolta Pro-Tech Certified for over 11 years in a row!
“Our recognition by HP and Konica Minolta for having the highest level of training of any dealership shows our organization’s continued commitment to providing an exceptional customer experience for each of our customers. Our professional field technicians lead in our dedication to providing a level of satisfaction that meets the highest standards.”
Mark Dodge, Vice President of Service
Continuing Commitment to Service
Our management team is committed to service excellence and continuously working to improve our parts distribution policies, accountability, reaction time and invest in training programs.
“Our commitment will be to continue our investment in providing our clients the best trained support staff for Managed IT Services, print and computer hardware available in the greater Chicagoland area. This will provide our clients proactive, fast and efficient service in the ever-changing technology requirements of their organizations.”
Mike Fahey, Chief Operating Officer at IMAGETEC
World Class Service Achievement
The distinction of World Class Service is awarded to companies that achieve a Net Promoter Score® (NPS®) of 70 or higher as defined by Satmetrix, the company that co-created Net Promoter Score. The average North American company has a Net Promoter Score of 30, so we’re proud to share that IMAGETEC has a 2023 NPS score of 74.
If you are not receiving world-class service from your provider, contact us today to get started!
